FAQ's

Here is a list of our most frequently asked questions, if you have another question that is not listed please feel free to send us a message or email us at hello@wildfireengraving.com.au.

What timber is used for your boards?

All our hand crafted boards are made from the lovely Camphor Laurel, which is ethically sourced from northern NSW. We have 2 boards in our shop which are made from Acacia Timber, which are not made by us. 

How long does it take to get my order?

Our normal turn around time is 1-2 weeks + transit time (varies depending on location) from receiving your order, however if you need an order urgently we will do our best to have it to you on time, just let us know when you need it. If you live in WESTERN AUSTRALIA or SOUTH AUSTRALIA delivery to you can take up to 10 days, not including production time. If you live in either of these states, please contact us if you need the board by a certain date.

Can you do Express Shipping

Yes absolutely Express Shipping is available. If you have an order you need to have shipped quickly, just give us a ring or send a message with delivery details and we'll quote you on Express. 

Can I collect my order?

Yes collection is available, we operate from a home studio so collection times are by appointment only. Send us a message or give us a ring to organise a good time for you. 

Can you engrave a board I already have?

Yes absolutely we can engrave a supplied board. Minimum cost for engraving only is $45, send us a message or give us a ring to talk about what you would like engraved.

Do you do custom engraving?

Certainly we do custom engraving regularly. Let us know what you have in mind and our in house graphic artist will work out a design with you. Contact us here

 

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